What’s New at UPO: Tech Training Program

UPO IT Help Desk, United Planning Organization, tech, technology

By Akeya Dickson

Direct young adults (ages 18 to 24 to be exact) who are unsure about their career path to UPO’s DC YouthTech Training Program information session. Participants in the program — which is presented in partnership with the H.O.P.E. Project — are poised to realize success as Help Desk Professionals, much like Roger Coleman, who earlier this month received a position with the World Bank as an IT Operations Technical Support Specialist.

Held Wednesday, August 20 at 4 pm at the Penn Branch Shopping Center (3230 Pennsylvania Ave. SE, Washington, DC 20020), attendees will learn about the programs instructor-led training, professional development opportunities, project management, career and social coaching and more.

The U.S. Bureau of Labor Statistics estimates that the demand for helpdesk technicians will increase by 18 percent by 2016. They say a career as a Computer Support Specialist – also known as a Help Desk Technician – has a growth rate of 17 percent between the years of 2012-2022, according to “Careers as Help Desk Technicians Steadily Increasing.”

Interested applicants are required to:

  • Be a DC resident
  • Be ages 18-24
  • Have a high school diploma or GED
  • Be out of school and unemployed
  • Eligible to work in the United States
  • Pass the CASAS testing
  • Be subject to a drug test
  • Be able to pass a background check

In order to apply, you must attend the information session and bring the following eligibility documents:

  • A government-issued picture ID
  • A copy of a high school diploma or proof of GED
    A birth certificate
  • A social security card

For more information about this and other Adult Education & Employment Training programs, call 202-610-5900.

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